Customer Success Manager

Location: US , Remote

Full/part-time: Full-time

About us:

Provar develops and markets software that automates the testing of Salesforce.com. We help companies to reduce the time it takes to deliver high quality, reliable, and error-free deployments and make changes to Salesforce.com. Our innovative suite of products set Provar apart as the leading testing solution for Salesforce.com, and provides our global customers with the unbreakable, polymorphic, intuitive and E2E test automation results they need to execute and scale their Salesforce portfolio.

We focus on delivering test automation products that are easily adopted for use by non-technical users, whilst also delivering high value and code flexibility for our developer community.

Our revenue is up 40% in a year, and following on from a recent investment from Kennet Partners, we're making further investments to accelerate our growth. This is an exciting time to join us and be part of the team.

As an organization, we take pride in building an inclusive work culture. We embrace remote working, actively encourage a healthy work-life balance and have teams distributed globally. We currently have offices in Gurgaon (India), London (UK) and Nashville (USA).

You can learn more about us by visiting provartesting.com.

About the role:

This role will oversee the success of existing and new customers in your portfolio. Your goals will include helping customers achieve business value and get the most out of their investment in Provar. This will include ensuring successful new customer onboarding and adoption, continued customer check-ins and reviews, and developing success plans for customers. Qualified candidates will have strong teamwork skills as you will work closely with the wider customer success team, service team, consulting team and sales team to ensure long term success and retention. This role is heavily customer facing, so strong comfortability and aptitude for leading external meetings, demonstrations and presentations is required.


This role will also include uncovering upsell, add on and expansion opportunities within customer projects and accounts, and will develop ROI reports/overviews for customers. You will help lead Provar customers to best practice implementations and ongoing success by high touch communications and account reviews on a regular basis.


What you’ll do:

You’ll be responsible for:

  • Developing and ownership of success plans for your customers
  • Ensuring successful Onboarding of new customers and implementation projects
  • Ensuring best practice implementation for new customers and existing customers
  • Driving increased value, customer satisfaction and retention
  • Identifying opportunities for growth within an account or project
  • Proactively managing customers to avoid them becoming at-risk
  • Managing and building trusted customer relationships
  • Driving customer advocacy through success

About you:

You’ll have:

  • A passion for and background in Customer Success, Account Management or Technical Account Management for a SaaS company
  • Strong understanding of the Salesforce platform and experience working with it regularly in Customer Success or B2B sales

You’ll be:

  • An excellent communicator, both in writing and conversation
  • Able to quickly build rapport with people from diverse backgrounds, at all levels of seniority
  • Self-organised, autonomous, and motivated to succeed
  • Resilient, determined, and a believer in Provar’s mission
  • A genuine believer in diversity and fairness
  • Interpersonal and teamwork skills
  • Proactive attitude

It may be advantageous to also have these skills:

  • DevOps experience, especially in the Salesforce ecosystem
  • Sales Experience
  • Java or Selenium knowledge or experience
  • Strong understanding of Quality Assurance and / or application Testing and its need

What you’ll get in return:

You’ll benefit from:

  • A competitive salary
  • Comprehensive health insurance
  • A vibrant and fun work culture, with regular social activities
  • Friendly work colleagues who genuinely care about other
  • A truly diverse working environment
  • The chance to work with international work colleagues
  • The opportunity to grow and develop your career